This Is Service Design Doing: Applying Service Design Thinking in the Real World
Marc Stickdorn
4.35 average rating, · 573 ratings
Business Functions & Commercial Mastery
A practical library for designing better journeys, reducing friction, recovering from failure, and earning durable customer loyalty.
30 Books on Customer Experience, Service Design, and Customer Loyalty is a deliberately bounded reading path for customer-experience leaders, service designers, product managers, marketers, and business owners. Rather than inventing a futuristic niche and stretching unrelated books to fill it, this collection begins with a field that already has a substantial literature and then selects thirty titles that genuinely belong inside that scope.
The ranking balances direct topical fit, enduring influence, practical usefulness, reader evidence, and variety of perspective. The opening books are intended to establish the field; the middle of the list adds methods, applications, cases, and counterarguments; the final portion expands the reader’s range without abandoning the subject.
Use the list as a map rather than a compulsory syllabus. Start with one broad foundation, one book closest to a live problem, and one critical or historical counterweight. The page should remain a draft until an editor has inspected every membership, defended the top-ten order, and replaced any title whose relationship to customer experience and service design is merely incidental.
Ranked 1–24 of 30 — curated order, not the site-wide popularity formula.
Customer experience crosses product, operations, service, brand, and organizational culture. This list favors books directly concerned with customers, service systems, usability, loyalty, and experience design. The value of this page is not the number thirty by itself. Its value comes from keeping the promise narrow enough that a reader can trust the relationship between the headline and the books underneath it. For LinkedIn readers, that makes the collection useful as a professional curriculum, a team discussion resource, and a credible starting point for deeper study.
The list was constrained to an established literature on customer experience and service design. Candidates were resolved against the verified Topreads dataset, then reviewed for direct title and domain fit, author and genre signals, readership evidence, breadth, and duplicate suppression. Thirty was chosen as a quality ceiling for this release: large enough to offer paths, small enough to inspect. Final publication requires a human editor to verify every membership and the top-ten order.
Topreads must identify the actual curator or reviewer, display a genuine review date, explain the catalogue basis, and provide a way to report weak or mismatched selections. Do not claim expert review, personal reading, or field consensus unless those statements are literally true.
Marc Stickdorn
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